Student Services Assistant

Fulltime @Rio Hondo College
  • Post Date : novembre 18, 2021
  • Salary: $3782 - $4846
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Job Description

Under the direction of an assigned supervisor, perform specialized clerical and technical duties in a student services area which involves assignments such as community and student services, health services, counseling and other specialized departments.

Representative Duties
Provide technical assistance and information to students, staff and the public regarding assigned area of student services in an effective and courteous manner; assist students in a variety of ways according to program functions. E

Schedule appointments for students and staff members; answer telephones and provide information and assistance; explain departmental policies, procedures and functions according to established guidelines. E

Coordinate communication and activities with other District departments and personnel, educational institutions, governmental and private agencies and the public. E

Establish and maintain a variety of files and records; maintain confidentiality of information and records. E

Compile and prepare statistical and other reports and records; prepare and type letters, requisitions, forms and correspondence. E

Respond to requests for information from District officials, faculty, students and other institutions. E

Perform a variety of clerical duties in support of assigned functions; receive, sort and route mail; order and maintain supplies and materials; research and compile information as required. E

Instruct students in correct procedures for completion of forms and applications; explain applications, requirements and restrictions; review completed forms for accuracy and completeness. E

Process applications and forms; review records for changes in status; request transcripts, records and other information as needed. E

Operate a computer terminal to register students, update student records, generate reports and verify student information. E

Train and provide work direction to student assistants as assigned. E

Perform related duties as assigned.

The Americans with Disabilities Act (ADA) requires us to identify the essential (E) duties/functions of the position. We have indicated those duties with an E on the job description.

Knowledge and Abilities
Knowledge of:
  • Rules, regulations, procedures, policies and functions of assigned program.
  • Modern office practices, procedures and equipment.
  • Interpersonal skills using tact, patience and courtesy.
  • Record-keeping techniques.
  • Correct English usage, grammar, spelling, punctuation and vocabulary.
  • Oral and written communication skills.
  • District operations, policies and objectives.
  • Applicable sections of the State Education Code and other applicable laws.
  • Telephone techniques and etiquette.
  • Operation of a computer terminal.
  • Basic math.
  • Principles and practices of training and providing work direction.

Ability to:
  • Perform specialized clerical and technical duties in a student services area which involves assignments such as community and student services, health services, financial aid, counseling, admissions and records and other specialized departments.
  • Interpret and explain laws, rules, regulations and policies regarding assigned student services area. Work effectively with students with special needs.
  • Operate office equipment including computer terminal.
  • Type at an acceptable rate of speed according to the needs of the department.
  • Make simple arithmetic calculations.
  • Communicate effectively both orally and in writing.
  • Work independently with little direction.
  • Understand and follow oral and written directions.
  • Establish and maintain cooperative and effective working relationships with others.
  • Meet schedules and time lines.
  • Plan and organize work.
  • Train and provide work direction to others.
  • Maintain records and prepare reports.

Education and Experience
Any combination equivalent to: graduation from high school and two years of clerical experience involving frequent public contact.

Possession of a valid California Driver’s license and an insurable driving record is required. At times, a reliable insured vehicle may be required.

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